Frequently Asked Questions
The Details, Clearly Stated
Answers to the questions we hear most often. If you don't see your question below, email us at info@vitalitylabco.com and we'll get back to you within 24-48 business hours.
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Orders & Subscriptions
How long does shipping take?
Orders are processed within 1-2 business days from our Bayonne, NJ fulfillment facility. Once shipped, standard delivery to the contiguous United States takes 3-7 business days. Alaska, Hawaii, U.S. territories, and military addresses take 5-21 business days depending on destination.
You'll receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Free standard shipping within the contiguous United States is included with monthly and quarterly subscription orders.
Surcharges may apply for subscription shipments to Alaska, Hawaii, U.S. territories, and military addresses. Any applicable surcharge will be displayed at checkout before payment.
For one-time purchases, standard shipping is $6.99 on orders below $100 and free on orders of $100 or more. We currently deliver within the United States.
How do subscriptions work?
We offer two subscription options:
- Monthly: One bottle delivered every month.
- Quarterly: Three bottles delivered every 3 months.
Subscription prices are shown on the product page before eligible cart offers. Review your final price and recurring charges at checkout. Subscriptions automatically renew until you cancel. You can manage, pause, or cancel your subscription from your account at vitalitylabco.com/account.
Can I cancel or change my subscription?
Yes, anytime. Log in to your account at vitalitylabco.com/account to pause, modify, or cancel your subscription, or email info@vitalitylabco.com and we'll handle it for you.
Changes made at least 24 hours before your next scheduled billing date will take effect before that charge.
What's your return policy?
Shipped orders are final. We do not accept returns for change of mind, taste preferences, unopened items, or subjective effectiveness.
For damaged shipments, incorrect items, defective products, or delivery issues, please contact us within the reporting window in our Refund Policy. The policy explains eligibility and the information needed for a replacement or refund.
Using GF-1R
How do I take GF-1R?
Take two liquid softgels daily and follow the directions on the product label. A bottle contains 60 softgels — a 30-day supply.
When will I see results?
Individual results vary based on diet, lifestyle, and overall health.
GF-1R is a dietary supplement. It is not intended to diagnose, treat, cure, or prevent any disease.
Can I take GF-1R with other supplements?
If you take prescription medications, use other supplements, or have specific health conditions, please consult your healthcare provider before adding GF-1R to your routine.
Can I take GF-1R if I'm pregnant or have a medical condition?
If you are pregnant, nursing, taking prescription medication, or have a diagnosed medical condition, please consult your healthcare provider before starting any new dietary supplement, including GF-1R.
These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.
Contact
How do I contact customer service?
Email us at info@vitalitylabco.com. We respond to all inquiries within 24-48 business hours, Monday through Friday, 9am-6pm EST.
You can also use the contact form at vitalitylabco.com/pages/contact.