Frequently Asked Questions

The Details, Clearly Stated

Answers to the questions we hear most often. If you don't see your question below, email us at info@vitalitylabco.com and we'll get back to you within 24-48 business hours.

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Orders & Subscriptions

How long does shipping take?

Orders are processed within 1-2 business days from our Bayonne, NJ fulfillment facility. Once shipped, standard delivery to the contiguous United States takes 3-7 business days. Alaska, Hawaii, U.S. territories, and military addresses take 5-21 business days depending on destination.

You'll receive a tracking number by email as soon as your order ships.

Do you offer free shipping?

Yes. Free standard shipping is included with all monthly and quarterly subscription orders within the contiguous United States. Quarterly subscribers also receive an additional subscription discount applied automatically at checkout.

One-time orders qualify for free shipping over $100.

How do subscriptions work?

We offer two subscription tiers:

  • Monthly: One bottle shipped every 30 days. Free shipping included.
  • Quarterly: Three bottles shipped every 90 days. Free shipping plus an additional subscription discount.

Subscriptions automatically renew until you cancel. You can manage, pause, or cancel anytime from your account at vitalitylabco.com/account.

Can I cancel or change my subscription?

Yes, anytime. Log in to your account at vitalitylabco.com/account to pause, modify, or cancel your subscription, or email info@vitalitylabco.com and we'll handle it for you.

Changes made at least 24 hours before your next scheduled billing date will take effect before that charge.

What's your return policy?

Because our products are dietary supplements intended for personal consumption, we do not accept returns for change of mind or unopened items. This is standard practice across the supplement industry to protect product integrity and customer safety.

We will issue a replacement or refund for damaged shipments, incorrect items, defective products, or lost packages. See our full Refund Policy for details.

Using GF-1R

How do I take GF-1R?

Take two liquid softgels daily, ideally with a meal. A bottle contains 60 softgels — a 30-day supply.

When will I see results?

Individual results vary based on diet, lifestyle, and overall health.

GF-1R is a dietary supplement. It is not intended to diagnose, treat, cure, or prevent any disease.

Can I take GF-1R with other supplements?

If you take prescription medications, use other supplements, or have specific health conditions, please consult your healthcare provider before adding GF-1R to your routine.

Can I take GF-1R if I'm pregnant or have a medical condition?

If you are pregnant, nursing, taking prescription medication, or have a diagnosed medical condition, please consult your healthcare provider before starting any new dietary supplement, including GF-1R.

These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease.

Contact

How do I contact customer service?

Email us at info@vitalitylabco.com. We respond to all inquiries within 24-48 business hours, Monday through Friday, 9am-6pm EST.

You can also use the contact form at vitalitylabco.com/pages/contact.