Refund policy
RETURN & REFUND POLICY
Last updated: June 22, 2026
At Vitality Lab, we take pride in the quality, purity, and
science behind every formulation we produce. Because our products
are dietary supplements intended for personal consumption, we are
unable to accept returns for change of mind, taste preference, or
unopened items. Once an order ships from our facility, it is
considered final.
This is standard practice across the dietary supplement industry
to protect product integrity and customer safety.
We've outlined exceptions and how to address concerns below.
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WHEN WE WILL OFFER A REPLACEMENT OR REFUND
We stand behind our products and our shipping. We will issue a
replacement or full refund in the following circumstances:
1. PRODUCT DAMAGED IN TRANSIT
If your order arrives with visible damage to the product or
packaging that affects usability, contact us within 7 days of
delivery. Please include photographs of the damaged item and
packaging.
2. INCORRECT ITEM SHIPPED
If we ship the wrong product, formulation, or quantity, contact
us within 7 days of delivery. We will arrange a replacement at
no cost to you.
3. DEFECTIVE PRODUCT
If you believe a product is defective (broken seal on arrival,
off-color softgels, foreign material, etc.), do not consume
the product. Contact us within 14 days of delivery with
photographs of the issue and your order number.
4. LOST OR UNDELIVERED SHIPMENTS
If tracking shows your order as delivered but you have not
received it, contact us within 14 days of the marked delivery
date. We will work with the carrier to locate the package and,
if necessary, send a replacement.
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HOW TO REPORT AN ISSUE
Email info@vitalitylabco.com with:
• Your order number
• Description of the issue
• Photographs (where applicable)
Our customer service team responds within 24-48 business hours,
Monday through Friday, 9am-6pm EST.
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ORDER CANCELLATIONS
Orders can be cancelled at no charge if they have not yet shipped.
Email info@vitalitylabco.com as soon as possible. Once your order
enters processing or has been handed to the carrier, it cannot
be cancelled and our standard policy applies.
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SUBSCRIPTION CANCELLATIONS
You may cancel, pause, or modify your subscription at any time
through your customer account at vitalitylabco.com/account, or by
emailing info@vitalitylabco.com. Cancellations made at least 24
hours before your next scheduled billing date will take effect
before that charge.
Once a subscription order has been billed and shipped, it is
treated as a completed order and is not eligible for refund
beyond the exceptions listed above.
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PROMOTIONAL & DISCOUNTED ORDERS
Promotional pricing, bundles, and discounts cannot be applied
retroactively to existing orders. Bundle pricing applies only
when all bundled items are purchased in the same transaction.
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WHAT THIS POLICY DOES NOT COVER
This policy does not apply to:
• Personal dissatisfaction with taste, smell, or texture
• Subjective effectiveness of the supplement
• Orders where the customer was not present to receive delivery
(please use a secure delivery address)
• Products purchased from unauthorized retailers (we cannot
guarantee authenticity of products not purchased directly
from vitalitylabco.com)
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DIETARY SUPPLEMENTS — IMPORTANT NOTICE
Our products are dietary supplements and are not intended to
diagnose, treat, cure, or prevent any disease. Individual results
may vary. If you experience adverse effects, discontinue use and
consult your healthcare provider.
For our full product disclaimer, see our Terms of Service.
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CONTACT US
Vitality Lab
Email: info@vitalitylabco.com
Mailing address: [INSERT YOUR REGISTERED NJ ADDRESS]
Customer service hours: Monday-Friday, 9am-6pm EST
Response time: 24-48 business hours
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CHANGES TO THIS POLICY
We may update this policy from time to time. Any changes will be
posted on this page with an updated "Last updated" date. The
policy in effect at the time of your purchase will govern that
order.